Privacy Policy for QUOTECH.com
Effective Date: [3 Jul 2023]
At QUOTECH.com, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
What information is collected, and how
We collect two types of information:
a. Personal Identification Information (PII): This includes but is not limited to your name, email address, contact number, and physical address, which you provide voluntarily during registration or while purchasing.
b. Non-Personal Identification Information: We may automatically collect non-personal identification information whenever you interact with our website. This may include the browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system, Internet service provider utilized, and other similar information.
What purposes is the information used for
We may use your data for the following purposes:
1.1 Account Verification and Management: To provide services and manage your account effectively, we will collect and verify your personal information. This includes performing identity checks and credit assessments, which may involve third parties. We have a legal obligation to comply with Know Your Customer regulations and ensure the security of your account.
1.2 Provision of Products and Services Once you become our customer or subscribe to our updates or webinars, we will use your personal information to deliver our products and services. We may also periodically review your needs to ensure you receive the best possible experience from us.
1.3 Product and Service Improvement We may utilize your personal information to improve our products, services, and customer support. This includes analyzing customer feedback and conducting surveys. By doing so, we aim to offer you enhanced products and services and maintain our position as a market leader.
1.4 Profiling Occasionally, we may create profiles based on your personal information to understand your preferences better and deliver customized products and services. In some cases, automated profiling or credit checks may be used, which could impact your access to our services. We may perform these actions to fulfill our legal obligations or based on our legitimate interests.
1.5 Enquiry and Dispute Resolution We may use your personal information to investigate and resolve any queries or disputes you may have. This ensures efficient resolution and supports our legitimate interest in maintaining a satisfactory customer experience.
1.6 Compliance with Legal Obligations We may process your personal information to comply with applicable laws, court orders, judicial processes, or regulatory requirements. This enables us to fulfill our legal obligations and protect our legitimate interests.
1.7 Provision of References In certain instances, we may be asked to provide credit references about you to third parties, such as credit agencies. We will fulfill such requests if it is in our legitimate interest or necessary to comply with legal obligations. However, we will contact you before disclosing any reference if we are uncertain.
1.8 Surveys We may request your survey participation to gather feedback and improve our services. Your consent will be sought for additional surveys beyond customer feedback. All survey responses were ted and anonymized before sharing with third parties, whether for input or other purposes.
1.9 Data Analysis To evaluate the effectiveness of our web pages, emails, and other communications, we may employ web beacons, pixel tags, or similar data analysis tools. These tools help us track correspondence and measure user engagement. We do not require a legal basis when personal information is anonymized, as it no longer constitutes identifiable information. However, if personal information remains identifiable, it is in our legitimate interest to continually assess and enhance our offerings.
1.10 Marketing Communications With your consent or based on our legitimate interest, we may use your personal information to send you marketing communications. These may be emails, phone calls, social media campaigns, or other agreed-upon channels. We aim to keep you informed about our latest products and services.
1.11 Internal Business Purposes and Record-Keeping We process your personal information for internal business purposes, research, and record-keeping obligations. This includes maintaining records of our communications and your contractual obligations. Such processing is in our legitimate interest and necessary to fulfill legal requirements.
1.12 Corporate Restructuring In the event of a corporate restructuring or the acquisition of part or all of our business by a third party, your personal information may be used in association with such changes. This may involve disclosing your details as part of due diligence. We will prioritize compliance with our legal obligations while using your information in these circumstances.
Your Rights
You have certain rights regarding your personal information, including:
2.1 Access Upon request, we will confirm if we are processing your personal information and provide you with a copy of the relevant data and other necessary details. Additional documents may be subject to a reasonable administration fee.
2.2 Rectification If the personal information we hold about you is inaccurate or incomplete, you have the right to request its rectification. If we have shared your information with others, we will endeavor to inform them of the necessary updates.
2.3 Erasure You can ask us to delete or remove your personal information under certain circumstances, such as when we no longer need it or if you withdraw your consent (where applicable), provided that we have no legal obligation to retain the data. Erasure requests will be subject to applicable laws, regulations, and retention limits. We will notify relevant parties if your personal information has been shared with them.
2.4 Processing Restrictions In specific situations, such as contesting the accuracy of your personal information or objecting to its processing, you can request us to block or suppress its processing. However, this will not prevent us from storing your personal information. We will inform relevant parties if your information has been shared with them.
2.5 Data Portability Under the General Data Protection Regulation (GDPR), you have the right, in certain circumstances, to obtain the personal information you have provided us with in a structured, commonly used, and machine-readable format. You may also request the transfer of this data to a third party of your choice.
2.6 Objection You can object to the processing of your personal information if we rely on our legitimate interests or the legitimate interests of others, except where we can demonstrate compelling legal grounds for the processing. You can also object to using your personal information for direct marketing or research purposes unless performing tasks such as processing is necessary foin the public interest.
2.7 Automated Decision-making and Profiling If a decision that significantly affects your access to our services or has a significant effect on you is made solely based on automated processes (e.g., automatic profiling), you have the right to request human intervention or challenge the decision. However, if the decision is necessary for entering into or performing a contract between you and us, we may be unable to fulfill this request.
Opting Out of Data Collection/Usage
You can opt out of our data collection and usage in the following ways:
a. Email Settings: You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
b. Cookie Settings: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this site may be inaccessible or malfunctioning.
c. Do Not Track Signals: Some browsers incorporate a "Do Not Track" (DNT) feature that, when activated, signals to websites and online services that you do not want to be tracked.
If you have any questions or concerns about this Privacy Policy, please contact us at accounts@quotechs.com.
Where the information is stored and how it is protected
All data collected is securely stored on our servers located in Singapore. We maintain appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure data storage, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Use of cookies, log files, and tracking.
Our website uses "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information. You can set your browser to refuse cookies or alert you when cookies are being sent. If you do so, please note that some parts of the site may not function properly. We may also employ third-party services that track this information on our behalf to analyze and improve the user experience on our website.
Company contact information
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please get in touch with us using the following details:
Updates to the Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The updated version will be effective as of the revised date stated at the beginning of the policy. We encourage you to review this Privacy Policy periodically. By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.